Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services.

Personal Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title
• Shipment Information: Pickup and delivery addresses, freight details (type, weight, dimensions), special handling requirements, and timeline preferences
• Business Information: Company details, billing information, tax identification numbers, and industry sector
• Communication Records: Correspondence via email, phone calls, chat messages, and form submissions
• Account Information: Username, password, and preferences if you create an account with us

Information Collected Automatically

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze website traffic, and remember your preferences
• Location Data: General location information based on your IP address to provide relevant services and carrier matching

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide freight brokerage services, match your shipments with appropriate carriers, coordinate pickups and deliveries, and track your freight
• Communication: To respond to your inquiries, provide quotes, send shipment updates, and communicate important information about your freight
• Business Operations: To process payments, maintain records, comply with legal obligations, and improve our services
• Marketing: To send promotional materials, newsletters, and service updates (with your consent, where required by law)
• Analytics: To analyze website usage, understand customer needs, and improve our platform and services
• Security: To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

We share your information only in the following circumstances:

With Carriers and Service Providers

As a freight brokerage, we share necessary shipment information (pickup/delivery locations, freight details, contact information) with carriers in our network to facilitate your shipments. We carefully vet all carriers and require them to maintain appropriate insurance and safety standards.

With Business Partners

We may share information with third-party service providers who assist us in operating our business, including:

• Payment processors for billing and invoicing
• Technology providers for website hosting, email services, and customer relationship management
• Analytics providers to understand website usage and improve our services
• Professional advisors, including lawyers and accountants

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our customers or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data privacy and security practices
• Strict confidentiality agreements with third-party service providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Canadian Residents (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for certain uses of your information (subject to legal or contractual restrictions)
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

US Residents

Depending on your state of residence, you may have additional rights under state privacy laws (such as California's CCPA, Virginia's CDPA, or other state laws):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our business relationship with you
• Legal, regulatory, tax, or accounting requirements
• The need to resolve disputes or enforce our agreements
• Business record-keeping practices

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies.

8. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

As a company operating in both Canada and the United States, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your information receives adequate protection wherever it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.